Our commitment to enhancing the resident experience
Our role goes far beyond providing building services – we are committed to actively helping clients foster safe, respectful and inclusive environments where residents feel genuinely heard and valued. At the heart of this commitment is meaningful resident engagement and transparent communication.
From the outset of every project, we listen closely to residents, respond promptly to their concerns and consult them during planning and delivery. We develop a tailored resident engagement plan for each project by gathering key resident profile information and continuously evolving each profile through ongoing interactions. Our Resident Liaison Officer ensures that communication is tailored to respect individual vulnerabilities.
We ensure that every member of our workforce, including subcontractors, understands that resident safeguarding is everyone’s responsibility. During mobilisation, we deliver tailored inductions and specialist safeguarding training, so the team fully comprehends and adheres to our client’s procedures for identifying and escalating any concerns.
Through consistent communication and close collaboration, we embed safeguarding and meaningful engagement into the core of our everyday operations.
All of our staff and sub-contractors follow our Code of Conduct:
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To keep residents informed on the progress of the work and advise of any delays that may occur
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To show special consideration to those who are vulnerable
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To ensure that residents’ homes are left clean and tidy at the end of each working day
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To wear an ID Card whilst on site
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Ensure that all access areas such as stairways and entrances remain clear at all times
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To keep sharp or dangerous tools and harmful or toxic substances out of the reach of children and pets
Our Core Values:
Inclusivity, Quality, Innovation, Collaboration and Effective Communication
How do we gather resident feedback?
- On-site Resident Liaison Officers
- Post-project surveys
- Meet the contractor days
- Anonymous feedback box
- Online group chats
- Open door policy onsite
Recent praise we are proud of:
Your helpful correspondence on everything that has been going on has been invaluable.
Resident
Good work done. Very amazing how quick my windows were done in a day. Very happy and pleased with the service I received.
Resident
Fantastic job. Brilliant workmen.
Resident
I was kept updated at every stage. Very happy with the service!
Resident
Very polite. Happy with the work and after care.
Resident
All workmen were very polite and considerate.
Resident
Totally satisfied with the work!
Resident
A friendly, helpful team who explained everything!
Resident
Totally happy with the work. Thank you very much.
Resident
The overall service was great.
Resident
Amazing works. The quality of the windows was next to none. Lovely guys working at my property. Quick and efficient
Resident
Fantastic service. Very satisfied. They were very polite
Resident
I was very pleased with the work and the workers were very nice gentlemen.